How we collect your information

Our practice ensures the security of our patient health information in accordance with the Privacy Amendment.

This information includes, how we collect it, how we use and protect it and to whom we disclose it. The Privacy Act (1988) applies to personal information. Health information is a
particular subset of personal Information and can include any information collected to provide a health service, such as a person’s name, address, account details, Medicare
number and any health information such as a medical or opinion about a person’s health, disability, or health status. Enhancing Privacy Protection Act 2012 and the 13 Australian
Privacy Principles.

Further information on privacy legislation is available from the:

• Office of the Australian Information Commissioner:

Phone 1300 363 992 or
www.oaic.gov.au

• Office of the Health Ombudsman:

Phone 133 646 or www.oho.qld.gov.au

Feedback and Complaints

Results of patient surveys are presented at a staff meeting where they are discussed and reflected on. With the results together, the practice as a whole maps out a plan of action for
quality improvement.

The plan needs to consider other information about the practice such as safety and cost issues. It is recommended the action plan focuses on a few key issues. The practice recognises that not every suggestion made by patients will be practical, feasible or desired and it is up to the practice to determine a set of priorities for action.

Patients have a right to complain and need somewhere to go with their problems. Staff members are trained to make sure patients of the practice feel confident that any feedback or complaints made at the practice will be handled appropriately. Our Complaint Form can be found on the front desk at reception.

Our practice Manager is our designated person who has the primary responsibility for feedback and complaints. This practice aims to resolve complaints as they are reported and we try to understand patient specific dissatisfactions and take action to rectify or limit deficiencies. Most complaints can be responded to and resolved at the time the patient or other people (e.g. carers, relatives, friends other consumers) make them known to us.

View our complete Privacy Policy.

If you have any questions please feel free to ask our staff.